Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by Songful. (collectively, the “Company,” “we,” or “us”) when you use our website (songful.ai) (the “Website”) to purchase the lifetime use of a custom musical creation embodying an original composition (collectively, a “Song”) or when you otherwise interact with us (collectively, the “Services”). By using the Website, you accept the practices set out in this Privacy Policy and the applicable Terms of Use.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide additional notice. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and how you can help protect your privacy.

Information We Collect

Non-Personally Identifiable Information

When you use the Services or register an account, our servers may collect aggregate or other non-identifiable information (collectively, “Non-Identifiable Information”). This may include information that your device transmits, such as device type, operating system, IP address, user settings, and information about your use of the Services, like promotions viewed and purchases made. It may also include demographic data such as gender and age, or aggregated information provided by third parties.

Personal Information You Provide to Us

When using our Services or registering an account, we collect a variety of information about you, including information you provide when creating a Song (the “Song Context”). Personal Information that we might collect may include your name, phone number, email address, home address, payment information, and other data provided in connection with your preferences and use of the Services. Unless otherwise stated or with your permission, Personal Information remains confidential, including the Song Context.

Purchase Information

To process purchases, we may require Personal Information such as your name, address, phone number, email address, and credit card information. This information is used primarily to process your order for a Song or any merchandise you may purchase. Credit card transactions are processed through industry-standard Secure Socket Layer (SSL) encryption by a third-party payment processor.

Emails and Telephone Calls

We require an email address when you register an account or use the Services. We may use your email for transactional purposes (e.g., order confirmation) and promotional purposes (e.g., newsletters, special offers). If you would prefer not to receive promotional emails from us, please see the section below labeled "Your Choices."

Collection of Information

Log Files

Any time you visit the Website, our servers gather information from your browser to analyze trends, administer the Website, and prevent fraud.

Cookies

We use cookies to track certain information while you visit the Website. Cookies allow us to save preferences and analyze usage patterns. If your browser is set to reject cookies, the Website may not function properly.

Usage Tracking

We may use pixel tags or similar technologies to analyze usage patterns and serve relevant promotional material. We do not link usage tracking to any Personal Information.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain, and improve the Services;
  • Respond to your comments, questions, and requests;
  • Send you technical notices, updates, and support messages;
  • Communicate with you about products, services, and promotions;
  • Monitor and analyze trends and usage;
  • Personalize and improve the Services;
  • Detect and prevent fraudulent or unauthorized activity;
  • Comply with legal obligations.

Sharing Information

We will not share your Personal Information except under the following circumstances:

  • With your permission;
  • When necessary to provide the Services;
  • To comply with law enforcement and legal requests;
  • For compliance with laws and law enforcement, in cases involving suspected abuse, or as otherwise legally required.

GDPR

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR) including rights to access, rectify, erase, restrict processing, object to processing, data portability, and not be subject to automated decision-making. To exercise these rights, you can contact us at team@songful.ai.

Security

We take extensive security measures to protect your data, including SSL encryption for transactions. However, no data transmission over the Internet can be guaranteed to be completely secure, and we cannot ensure or warrant the security of any information transmitted to us.

Links to Other Sites

The Services may contain links to third-party websites or services. This Privacy Policy only applies to Songful, and we are not responsible for the privacy practices of third-party sites.

Your Choices

You can contact us at team@songful.ai to update your Personal Information, opt out of promotional emails, or request removal of your information.

Data Retention

Because users may purchase Songs, Merchandise or use the Services repeatedly, Company retains the Personal Information for continued service and convenience purposes until you advise Company not to do so. Notwithstanding the foregoing, Company may retain Personal Information in order to comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce the Terms of Use or other agreements, or for any other legally permissible purpose.