Order FAQs

Got a question about your order? Just click on the topics below to find the answer.

Lyrics Confirmation

How to review, edit & confirm your lyrics

Delivery

How and when your song will arrive

Add-Ons

Learn more about your Add-Ons

Playing & Sharing

How to access, play and share your song

Remakes

How to make changes to your song

Get in Touch

How to reach our team

Order FAQs

Lyrics Confirmation

Delivery

Add-Ons

Playing & Sharing

Remakes

Get in Touch

Lyrics Confirmation

How do I confirm my lyrics?

Can I get back to the previous version of my lyrics after pressing the ‘Regenerate Lyrics’ button?

I don’t like the lyrics being generated, what can I do?

I’m not sure I got the number of verses I paid for?

Can you edit the lyrics for me?

Can I view my lyrics again?

I confirmed my lyrics but made a mistake, can I edit them?

Delivery

How do I access my Order Status page?

Where’s my song?

When will my order be ready?

I haven’t received an order confirmation email?

My email address is incorrect, how do I update it?

The delivery time is longer than I thought?

How do I receive my song?

Add-Ons

Is it too late to purchase the lyrics artwork or get it added to YouTube?

I want to frame my lyrics artwork, what frame size should I get?

How do I get my lyrics artwork?

Can the lyrics artwork be edited?

How do I find my song on YouTube?

Is it possible to get an instrumental version of the song?

Playing & Sharing

How do I play my song?

How do I share my song?

How do I add my song to Spotify?

How do I add my song to Apple Music?

My song won’t play?

I’m having trouble downloading my song?

Will I have access to my song forever?

Can I get my song on a CD?

Remakes

I've received my song and there's something about it I’d like to change, how do I do this?

What happens to my original song if I get a remake?

Get in Touch

I’ve got a question that hasn’t been answered